Please read this Privacy Policy before using the Site www.drinkelixir.in  or submitting any personal information.

Your privacy is important to Us. This Privacy Policy is provided to explain how information is collected on Our Site and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using Our Site, ordering Our products and using Our Services, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use and You are consenting to the data collection and use practices described in this Privacy Policy, as modified from time to time by Us in our sole discretion.

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use. Definitions shall have the same meaning regardless of whether they appear in singular or in plural and shall be interpreted to be gender neutral.

This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

CHANGES TO OUR POLICY

We reserve the right to modify this Privacy Policy at any time, so please review this page periodically. If we make material changes to this Privacy Policy, we will update the Privacy Policy modification date on the top of this page. The notification may be as follows:

This policy was effective on 1st January 2023 and was last modified on 1st January 2023.

COLLECTION OF INFORMATION

We collect personal information that you voluntarily provide to Us when you register on the Site, express an interest in obtaining information about Us or Our Products and Services, when you participate in activities on the Site or otherwise when You contact Us.

The Information that we collect depends on the context of your interactions with Us and the Site, the choices you make and the products and features you use. The Information we collect may include the following:

•       Personal information such as your name, address, phone number, date of birth, email address etc.

•       Payment and Billing information i.e., billing name, address and payment method (doesn’t include collecting credit card number or credit card expiry date or other details pertaining to your credit card)

•       Personal information from You about a third party such as public databases, marketing partners, social media platforms, and other outside sources. If you interact with us on a social media platform using your social media account (e.g. Instagram or Facebook), we receive personal information about You such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings. However, we do not collect your usernames and passwords from your social media accounts.

•       Demographic information including events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of our site.

•       Information you post in a public space on our Site such as content of reviews; Feedback such as E-mails to use and images, videos and other content collected or stored in connection with tickets and customer support

If You choose to provide us with personal information, You consent to the transfer and storage of that information on Our servers and use of your personal information as mentioned in the Privacy Policy.

If You use/access Our Site or choose to make a purchase from our Site, we may collect information pertaining to your buying behaviour and also automatically receive Your device’s Internet Protocol (IP) Address. This is in order to provide Us with Information that helps us learn about Your browser, operating System and your buying behaviour. Refer to Cookies Section below for more details.

USE OF INFORMATION

We collect personal information from You to identify You, to provide You with information required to service You, for analysis and evaluation in order to help us improve the services We provide and to enhance your experience by providing You with better services. The purpose of collection of your personal information also includes:

•  Purchase and delivery of products and services;
• Personalize your shopping experience;
• Provide, troubleshoot, and improve Our services;
• Recommendations and personalization;
• Communicate with you;
• To determine your eligibility for some of our products, services, sweepstakes, and promotions;
• For marketing purposes;
• To process your transactions even quicker;
• To administer a contest, promotion, survey or other site feature;
• For security purposes;
• To deliver targeted advertising to you;
• As otherwise permitted by law or as we may notify you.

If You have opted-in to receive our e-mail newsletter, We may send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you would no longer like to receive promotional e-mail from us, please click ‘unsubscribe’ link on the bottom of each e-mail newsletter.

We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

SHARING OF INFORMATION

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below.

We shall share your information with third parties (including related companies and third party service providers) in furtherance of provisioning of our services through the Site. We share your information with any third parties strictly on a need to know basis, subject to adequate confidentiality obligations on the transferee. Apart from this, we take reasonably necessary steps to ensure that the data is treated securely and in accordance with this Privacy Policy. Any transfer of your personal information with other organizations outside of the Company or a country is shared only subject to adequate controls in place including the security of the data, in the following circumstances:

• Legal compliance: We may disclose your information to satisfy any applicable law, regulation, legal process or enforceable governmental request, to enforce applicable terms of use, including investigation of potential violations thereof;
• Security or technical concerns: We may disclose your information to detect, prevent, or otherwise address fraud, security or technical issues;
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Vital interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Using Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. For example, fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. The access to the Company servers is limited strictly to authorized personnel(s) and your information or data is shared with the employees and authorised personnel(s) on a ‘need to know basis’ to complete the transaction and to provide the services by you.

RETENTION OF INFORMATION

Your personal information will be retained in a form which enables the Company to identify the individual for no longer than it is necessary for the purposes for which the data was collected and used. Your personal information may be retained in certain files for a period of time as required by applicable law and following the Company’s data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems.

In addition, some types of information may be stored for an infinite duration due to legal requirements or technical constraints, and will, if practical, be blocked from further processing for purposes which are not mandatory by law or when a consent is withdrawn. The information that you provide may be stored or transferred in our systems or on the systems provided by our third parties.

SECURITY OF PERSONAL INFORMATION

We implement a variety of security measures to maintain the safety of your Personal Information. Although we have tried to create secure, reliable and trustworthy Site for our visitors/users, please be aware that the Internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of the Personal Information provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by us. Thus, we cannot be responsible or liable for the security of your Personal information whilst in transit via the Internet to us.

Our Site has stringent security practices and procedures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access, disclosure, and destruction.

TRANSFER OF INFORMATION

Your information may be stored and processed in servers in different jurisdictions outside Your Country of residence. However, We shall ensure that your Personal Information is kept confidential and secure. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Personal Information transfers to our servers in that country are equally protected and that a transfer of Personal Information to third parties in such countries does not occur. By submitting your Personal Information, you expressly agree to this trans-border transmission.

In addition, personal information that you submit for publication on the Site may be published on the internet and may be available around the world.

In the event Our Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will be among the assets transferred.

COOKIES

To optimize our web presence, we use cookies. These are small text files stored on your computer’s main memory. These cookies are deleted after you close the browser. Some cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site. This helps us to learn more about your interests, and provide you with essential features and services and for additional purposes, including:

• Keeping track of items stores in your shopping basket.
• Conducting research and diagnostics to improve the content, products, and services.
• Preventing fraudulent activity.
• Improving security.

Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookie. You can prevent the storage of cookies by choosing a ‘disable cookies’ option in your browser settings. But this can limit the functionality of our services. However, even if you block or reject cookies, not all of the tracking described here will stop. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Approved third parties also may set cookies when you interact with our services. Third parties include search engines, providers of measurement and analytics services, shipping companies, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us.

PERSONAL INFORMATION AND CHILDREN

Our Site is general audience site that is neither designed nor intended to collect Personal Information from children under the Legal Age. We ask that parents supervise their children while online. To respect the privacy of children and to comply with the laws designed to protect children, under the Legal Age should not provide any Personal Information. We will not knowingly collect, use, or disclose Personal Information from children under Legal Age. Please refer to Eligibility Section under Terms of Use.

If you are a parent or legal guardian and think your child under Legal Age has provided us with Personal Information, please contact us at helpme@drinkeleixir.in . You can also write to us at the address listed at the end of this Privacy Policy.

USER RESPONSIBILITY

You are responsible for the information you provide. You may complete a registration process as part of your use of this Site which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by You and must not be disclosed to, or shared with, anyone.

You hereby represent to the company that the information You provide to the Company from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such information to the Company.

You also represent to the Company that Your providing the information to Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.

RIGHTS OF A USER

You have the following rights:

  Right to access and review your Information;

  Right to get your Information rectified

  Right to seek deletion of your Information

  Right to withdraw consent.

In case, you decide to withdraw consent, you are advised to immediately stop accessing or using our Site and terminate your Account.

COMMUNICATION

The Company may alert the users by email, phone (through sms/call) or push-notifications to inform the users about new services offerings or other information which the Company feels might be useful for the users.

You can opt out of receiving our marketing communications. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained in the communication.

LIMITATION OF LIABILITY

In no event will the Company be liable to you or to any other party for any indirect, special, consequential or punitive damages for or arising from any use of, or access to, the personal information and Sensitive Personal Information or any data submitted on our Site or any other or third party linked website, including, without limitation, any loss of information or data, even if we may have been expressly advised of the possibility of such damages.

THIRD PARTY LINKS

Occasionally, at our discretion and in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). If you provide any Personal Information through any such third party web site, your transaction will occur on such third party’s web site and the personal information you provide will be collected by, and controlled by the privacy policy of that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

TERMINATION

We may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason. You are personally liable for any charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspects of this Site at any time without notice.

If you wish to cancel your account or request that We no longer use your information to provide You services, contact us on helpme@drinkelixir.in.  We will respond to your request to access or delete your information within 30 days.

CONTACT US

If there are any questions, feedback, comments, complaints or suggestions you may contact us using the information below: